LUXURY DESIGNER OUTLET

RETURNS & EXCHANGES

PLEASE READ CAREFULLY

EXCHANGE POLICY

WE WILL ALLOW AN EXCHANGE ON  ITEMS WHERE:

- THE GOODS ARE IN SALEABLE CONDITION, IN THEIR ORIGINAL PACKAGING   WITH ALL TAGS ATTACHED.
- THE GOODS HAVE NOT BEEN WASHED, DAMAGED OR WORN.
- YOU NOTIFY US TO EXCHANGE WITHIN 7 DAYS OF RECEIPT OF GOODS.
- THE ORIGINAL INVOICE AS PROOF OF PURCHASE IS PROVIDED.

YOU MAY EXCHANGE YOUR GARMENT FOR ANY ITEM OF YOUR CHOICE (SUBJECT TO AVAILABILITY).
SHIPPING COSTS FOR EXCHANGE OF GOODS IS TO BE COVERED BY THE CUSTOMER.
WE STRICTLY DO NOT OFFER EXCHANGES ON SALE GOODS.

REFUNDS POLICY

WE WILL PROVIDE YOU WITH A REFUND ON  ITEMS WHERE:

- THE ITEMS ARE FAULTY (UNLESS CAUSED BY YOU).
- THE ITEMS RECEIVED ARE DIFFERENT TO THE GOODS YOU HAVE ORDERED.
- THE ITEMS ARE IN THEIR ORIGINAL PACKAGING WITH ALL TAGS ATTACHED AND IN SALEABLE CONDITION.
- THE ITEMS HAVE NOT BEEN WASHED, DAMAGED OR WORN.
- YOU NOTIFY US FOR A REFUND WITHIN 7 DAYS OF RECEIPT.
- THE ORIGINAL INVOICE AS PROOF OF PURCHASE IS PROVIDED.

WE STRICTLY DO NOT REFUND SALE GOODS, UNLESS DEEMED FAULTY. (UNLESS CAUSED BY YOU).
WE DO NOT REFUND FOR CHANGE OF MIND.
REFUNDS WILL BE MADE TO THE ORIGINAL PURCHASER’S CREDIT CARD AND WILL INCLUDE SHIPPING COSTS.

WE WILL PAY FOR RETURN SHIPPING ON ANY FAULTY ITEMS. GOODS ARE CONSIDERED FAULTY ONLY WHERE THEY ARE DEFECTIVE AT THE TIME THAT THEY ARE DELIVERED TO YOU. PLEASE KEEP IN MIND WE ALWAYS INSPECT AND QUALITY CONTROL OUR PIECES BEFORE THEY ARE DELIVERED TO YOUR DOOR. DAMAGE OCCURRING DUE TO WEAR AND TEAR IS NOT CONSIDERED TO BE A MANUFACTURING FAULT. ALL OTHER RETURNS WILL BE PAYED BY YOU. CONSIDER INSURANCE AS THE ITEM STILL BELONGS TO YOU UNTIL WE RECEIVE THE RETURN SAFELY.

HOW TO REFUND/EXCHANGE

1. EMAIL RETURN@21CONCEPT.COM.AU WITHIN 7 DAYS OF RECEIVING YOUR ORDER NOTIFYING US OF THE GOODS YOU HAVE RECEIVED AND THE REASON YOU WISH TO EXCHANGE/REFUND. PLEASE ALSO INCLUDE YOUR CUSTOMER ORDER NUMBER. 

2. IF YOUR RETURN REQUEST MEETS OUR POLICY WE WILL ISSUE YOU WITH A RETURN AUTHORISATION NUMBER R.A #,  WHICH ALLOWS US TO TRACK YOUR CASE. RETURN AUTHORISATIONS ARE SUBJECT TO US ACCEPTING THAT THE ITEM MEETS OUR RETURN CONDITION REQUIREMENTS.

3. ONCE YOUR REFUND/EXCHANGE HAS BEEN APPROVED SEND YOUR ITEMS TO THE BELOW ADDRESS:

21 CONCEPT "RETURN"

LEVEL 9 SUITE 17, 428 GEORGE STREET, 2000 SYDNEY NSW

ALL RETURNS/EXCHANGES MUST BE SENT USING A TRACKABLE SERVICE TO ENSURE SAFE AND DOCUMENTED DELIVERY. WE ARE NOT LIABLE FOR ANY LOST RETURNED ITEMS. ALL ITEMS MUST BE RETURNED WITH AN R.A #, ANY ITEMS NOT CONTAINING AN R.A # WILL NOT BE ACCEPTED AND WILL BE RETURNED AT YOUR EXPENSE. 

4. ONCE YOUR GOODS HAVE BEEN RECEIVED WE WILL NOTIFY YOU VIA EMAIL.

 

 

 

 

 

 

 

 

 

 

 

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